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Privacy Policy

Last Updated: October 14, 2025

Top HVAC Leads ("we," "us," or "our") operates a lead generation marketplace connecting homeowners with HVAC contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Information from Homeowners

• Contact Information: Name, phone number, email address
• Service Details: ZIP code, HVAC system information, symptom descriptions
• Technical Data: IP address, browser type, device information

Information from Contractors

• Business Information: Company name, license numbers, insurance details
• Contact Information: Email address, phone number, business address
• Service Areas: ZIP code prefixes where you operate
• Payment Information: Processed securely through Stripe (we do not store payment card details)
• Webhook URLs: For lead delivery notifications

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Cookies: Session cookies for authentication and functionality
• Log Data: IP addresses, timestamps, API requests

2. How We Use Your Information

For Homeowners

• Analyze HVAC symptoms and provide diagnostic recommendations
• Create lead opportunities for qualified contractors
• Share your contact information with contractors who purchase your lead

For Contractors

• Match you with relevant leads in your service area
• Send email notifications when new leads are available
• Process lead purchases through Stripe
• Deliver purchased lead details via email and webhook
• Provide customer support and platform updates

For Both

• Improve platform functionality and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Analyze usage patterns and generate analytics

3. How We Share Your Information

With Contractors (Homeowner Data)

When a contractor purchases a lead, we share the homeowner's contact information (name, phone, email, ZIP code, symptom details, and system information) with that contractor. Leads are exclusive - sold to only one contractor.

With Service Providers

• Stripe: Payment processing for lead purchases
• Resend: Email notification delivery
• Hosting Provider: Replit (platform infrastructure)

For Legal Compliance

We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active accounts: Retained while account is active
• Lead data: Retained for business analytics and dispute resolution
• Payment records: Retained per financial regulations (typically 7 years)
• Closed accounts: Data deleted within 90 days unless legally required to retain

5. Your Privacy Rights

Access & Correction

You have the right to access and update your personal information at any time.

Deletion

You may request deletion of your account and associated data. Note: We may retain certain information for legal compliance.

Opt-Out of Marketing

You can opt out of marketing emails by clicking "unsubscribe" in any email or contacting us directly.

California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

GDPR Rights (EU/EEA)

If you are located in the European Union or European Economic Area, you have additional rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

6. Data Security

We implement industry-standard security measures to protect your information:

• HTTPS encryption for all data transmission
• Secure authentication tokens for API access
• Payment processing via PCI-compliant Stripe
• Regular security audits and updates
• Access controls and authentication requirements

Important: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality (authentication, session management)
• Analytics: Understanding how users interact with our platform
• Performance: Improving platform speed and reliability

You can disable cookies in your browser settings, but this may limit platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to registered users

Your continued use of the platform after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

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